Salary packaging support in response to COVID-19

For the latest updates and information on our COVID-19 response, visit our dedicated web page click here.
Get in touch 1300 476 278

We're working differently right now.

With the COVID-19 pandemic confronting us all, we've introduced contingencies to help protect the safety and wellbeing of you, your colleagues and our Smartsalary team members.

Most of our team are working from home - but we are here, fully staffed and working hard to maintain our service and ensure there is no interruption to your payments.

As the situation develops, we may need to make changes to the way we do things. We will provide any updates on this page.

You can continue to contact us here or call 1300 476 278.

In many cases the easiest way to manage your account is online. Once logged into your Smartsalary online account you can directly add benefits and adjust many of your existing salary packaging arrangements, update personal details, redeem offers and more. Plus, our virtual assistant can quickly respond to your questions.

Of course, you can continue to phone us on 1300 144 873 and our service team is operating at full capacity. However major phone carrier networks are experiencing intermittent congestion, so your ability to contact us, and for us to contact you, may be impacted.

Log in to online account

In-line with Government recommendations, our team members will temporarily cease to visit physical workplaces until these recommendations are lifted. We are conducting webinars and have added more phone appointments (available both during and after business hours) to ensure we continue to help new members set up salary packaging.

The easiest way to check your balance, adjust your budgets, update your personal details, make claims and add benefits is by logging into your online account here.

For some changes, we do need to speak to you – call us on 1300 476 278.

All up to date information about the benefits of salary packaging can be found on this website. You can find the most common salary packaging questions and answers in the Smartsalary Community.

If you have a specific question, you can contact us by clicking here.

If you are new to salary packaging and ready to get started, you can sign up online here.

Or book a call back at a time that suits you, and one of our team members will answer your questions and help you get started.

Book a call back

Your payments to your Super fund are being paid as normal. Global financial markets might be affecting your super balance, you can read more in the Smartsalary community.

Some employers allow salary packaging of personal electronic devices and home office equipment. Visit the Smartsalary home page and enter your employer's name to see the full list of benefits you can salary package.

If circumstances have changed or you are experiencing financial hardship, contact us to discuss your what you need. Every situation is different, so we can walk you through your options for payment relief.

Email [email protected] with the subject line 'COVID-19 Support'. Please include your name, employer, car registration and a brief description of your circumstances in the email. We will contact you as soon as possible to discuss and provide your options.

If you are no longer working for the employer you arranged your novated lease through, you will need to cease your packaging arrangements. Please contact us to discuss your account and options to maximise your remaining balance. Your financier will then be able to talk you through your payment options directly, and you may be eligible for a payment pause of up to six months. When you get a new job, if your employer allows, you will be able to recommence salary packaging your car.

Please send an email to [email protected] with 'COVID-19 Support' in the subject line and we will contact you as soon as possible to discuss your options.

Check your deductions via your Smartsalary online account, if your reduced pay still covers the amount requested by Smartleasing and you are able to continue paying this amount, you do not need to do anything. Your lease payments will come out as normal.

If your pay no longer covers your deduction, or you can no longer afford to pay this amount, you may be eligible for a lease payment pause with your financier. Please send an email to [email protected] with 'COVID-19 Support' in the subject line and we will contact you as soon as possible to discuss your options.

If you can no longer afford your novated lease deductions, you may be eligible for a lease payment pause with your financier, please send an email to [email protected] with 'COVID-19 Support' in the subject line and we will contact you as soon as possible to discuss next steps.

Yes, you can adjust your budgets by emailing us at [email protected] Just be sure to leave enough funds in your account each month to cover your fuel and maintenance expenses.

The insurer assesses each claim thoroughly on a case-by-case basis to consider personal circumstances. To make a claim or review your insurance options please contact us on 1300 144 873 or [email protected].

We encourage you to read the lease protection insurance Product Disclosure Statement (PDS) noting there are exclusions on loan protection products relating to pandemics declared by the World Health Organisation.

Great news. For the 2020/21 FBT year (1 April 2020 to 31 March 2021), the Australian Taxation Office (ATO) has confirmed that you can use your meal entertainment funds to pay for takeaway and home delivered meals, provided the venue that you use previously had a dine-in option.

The ATO update can be found here >.

You can now buy takeaway or home delivered food from any local restaurant, pub, or café where you could previously buy a meal to eat on the premises. If the business has only ever offered takeaway food, then you cannot pay with your Meal Entertainment funds.

Yes, you can purchase a takeaway or home delivered meal from any venue, and this can include alcohol.

Yes. If the pub, restaurant, or café previously offered dine in meals, you can purchase takeaways from them through food delivery services such as Deliveroo, Menulog and Uber Eats.

No. The change has been made because the introduction of strict social distancing guidelines has meant that restaurants, cafés, and pubs are now only offering takeaway or home delivered meals instead of their dine in option.

The ATO has advised that this change is for the current FBT year (1 April 2020 to 31 March 2021).

Please check this page regularly for updates