Industry-leading and award winning service

Smartsalary adopts a multi-channel approach to customer service including face-to-face, phone, online and mobile solutions. A combination which has seen us awarded Customer Service Institute of Australia's Service Excellence Awards for the past four years. These initiatives maximise visibility of salary packaging, ensure high level of participation and secure availability of ongoing education and service.

Our face-to-face service provided by our 80 mobile staff, includes a number of delivery methods such as presentations, workshops, one-on-one appointments and foyer days.

Smartsalary's Australian customer service centre is available via phone, email and fax between 8:00am - 8:30pm Monday-Friday and 10:00am - 2:00pm Saturday AEST. In addition to our Key Performance Indicators we aim to resolve each question at first contact (first call resolution) and consider this measure essential to quality customer service.

We provide extensive online self-serve functions allowing for end-to-end benefit setup and management, as well as online claims, vehicle leasing management and a comprehensive reporting suite. Through our employer dashboard, organisations have visibility of Smartsalary's performance as well as key metrics of the program such as benefit utilisation.