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Smartsalary adopts a multi-channel approach to customer service including face-to-face, phone, online and mobile solutions. A combination which has seen us awarded Customer Service Institute of Australia's Service Excellence Awards for the past four years. These initiatives maximise visibility of salary packaging, ensure high level of participation and secure availability of ongoing education and service.

Our face-to-face service provided by our 80 mobile staff, includes a number of delivery methods such as presentations, workshops, one-on-one appointments and foyer days.

Smartsalary's Australian customer service centre is available via phone, email and fax between 8:00am - 8:30pm Monday-Friday and 10:00am - 2:00pm Saturday AEST. In addition to our Key Performance Indicators we aim to resolve each question at first contact (first call resolution) and consider this measure essential to quality customer service.

We provide extensive online self-serve functions allowing for end-to-end benefit setup and management, as well as online claims, vehicle leasing management and a comprehensive reporting suite. Through our employer dashboard, organisations have visibility of Smartsalary's performance as well as key metrics of the program such as benefit utilisation.

of calls answered
within 20 seconds
Emails returned
2 business days
Applications & claims
processed within
2 business days

Education and marketing

We'll provide onsite and online resources and marketing material to ensure your salary packaging program is successful.

  • Collateral

    A wide range of printed, online and direct marketing material

  • Orientation

    Introduction to salary packaging with consultation time after

  • Individual appointments

    30 minute face-to-face meeting with a Smartsalary consultant

  • Workshops

    30-60 minute detailed session with a maximum of 15 participants

  • Callback service

    Prebook a callback at a suitable time and date from a Smartsalary consultant

  • Webinars

    Live presentations delivered online

  • Telephone

    1300 number available 8:00am-8:30pm Monday-Friday, 10:00am-2:00pm Saturday AEST

  • Foyer day

    Smartsalary consultants visit your office with an exhibition stand

  • Presentations

    Introduction to salary packaging, benefits and novated leasing

Our Clients