Smartsalary’s vision is to be widely recognised as the easiest salary packaging company to deal with. Through staff engagement we attract the best talent to deliver exceptional customer service. We use lean methodology to promote continuous improvement, eliminating anything that doesn’t add value to the customer. Our agile philosophy allows us to quickly and efficiently release improvements to serve our customers changing needs. Prioritising innovation ensures we always strive to offer the most advanced and easy to use products and technology. Smartsalary is committed to customer loyalty and uses the Net Promoter Score (NPS) to measure our performance.
Smartsalary’s industry-leading client portal offers you transparency into your organisation’s salary packaging program. Authorised personnel will have access to detailed reporting about uptake, taxation, benefit breakdown, service level agreements and customer satisfaction. Smartsalary will work with you to determine what level of account management you require, such as customer cessation or change of status. All documents linked to your organisation, including presentations and meeting minutes, will be available for download. Other unique features include:
Our smartphone applications allow customers to view and manage their salary packaging account on the go, as well as containing a number of handy features for drivers.
Customers are able to electronically submit claims via our website and iOS and Android applications for a wide range of benefits. To substantiate the claims using the website customers simply upload scanned copies of their receipts. For those using the mobile applications a photo of the documentation can be taken. Once submitted customers can use the website and applications to track the progress of their claim.