Smartsalary Ethos
Smartsalary’s vision is to be widely recognised as the easiest salary packaging company to deal with. Through staff engagement we attract the best talent to deliver exceptional customer service. We use lean methodology to promote continuous improvement, eliminating anything that doesn’t add value to the customer. Our agile philosophy allows us to quickly and efficiently release improvements to serve our customers changing needs. Prioritising innovation ensures we always strive to offer the most advanced and easy to use products and technology. Smartsalary is committed to customer loyalty and uses the Net Promoter Score (NPS) to measure our performance.
Personalised Client Admin
Smartsalary’s industry-leading client portal offers you transparency into your organisation’s salary packaging program. Authorised personnel will have access to detailed reporting about uptake, taxation, benefit breakdown, service level agreements and customer satisfaction. Smartsalary will work with you to determine what level of account management you require, such as customer cessation or change of status. All documents linked to your organisation, including presentations and meeting minutes, will be available for download. Other unique features include:
- order marketing collateral straight to your workplace
- request onsite presentations or workshops
- fast access to your Client Relationship Manger via chat messenger
Online Account Management
Smartsalary’s online services are mobile-optimised for access via any device, including mobile, tablet, laptop and desktop – making account management fast and easy.
After using our salary packaging and novated leasing calculator, customers can sign up for salary packaging, add and remove benefits and submit claims online. The provision of an individual account detailing benefits being packaged makes it easy to keep track of transactions. We also supply the tools to manage individual benefits including novated leases.
iOS and Android applications
Our smartphone applications allow customers to view and manage their salary packaging account on the go, as well as containing a number of handy features for drivers.
Functionality includes:
- Mobile claim submission
- Novated lease kilometre and budget management
- Account transaction history
- Salary packaging and novated lease calculator
- Individual benefit information
- Fuel and service station locations and directions based on fuel card preference
- Car parking station locations with directions based on best price and closest location
- Click-to-call merchants - including insurance and roadside assistance
E-Claims
Customers are able to electronically submit claims via our website and iOS and Android applications for a wide range of benefits. To substantiate the claims using the website customers simply upload scanned copies of their receipts. For those using the mobile applications a photo of the documentation can be taken. Once submitted customers can use the website and applications to track the progress of their claim.
