PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS. BY CONTINUING TO USE THIS SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.
GENERAL TERMS AND CONDITIONS OF USE
eGift Cards are redeemable at participating retailers in Australia only. Participating retailers are shown on this website, and may change from time to time. Smartgroup accepts no liability for any change in participating retailers after the purchase of an eGift Card. When converting a Flexi eGift Card into a participating retailer eGiftCard, the conversion is final and cannot be reversed. eGiftCards are not reloadable and balances on several eGift Cards cannot be consolidated onto a new or existing eGift Card.
Customers are responsible for notifying Smartgroup if an eGift Card has not been received within 48 hrs of purchase. If you have notified us that an eGift Card was not received, and the eGift Card has been used, an investigation will be conducted. Smartgroup may require you to sign an affidavit in relation to the missing eGift Card. To begin an investigation into such an issue, please notify Smartgroup.
Lost or Stolen Cards / Certificates
eGift Cards are treated as cash and cannot be replaced or refunded if lost or stolen.
Any person who learns the URL of your eGiftCard can use it, therefore it is your responsibility to keep your eGiftCard safe by keeping the URL private. We recommend you keep the original eGiftCard email safe and take all measures necessary to secure your email. Do not open your eGiftCard on a public or shared computer terminal.
eGift Cards cannot be returned or redeemed for cash, traveller’s cheques or credit onto your account.
Flexi eGift Cards and retailer eGift Cards have varying expiration dates. Check the expiry dates carefully before the purchase of a Flexi eGift Card and/or redemption of a retailer eGift Card. Our record of the expiration date is final and cannot be extended. Any balance that remains on the eGift Card after expiry will not be available for use.
When redeeming a Flexi eGift Card by converting part or all of the value into a participating retailer eGiftCard, the validity of that portion of your eGiftCard will change to a shorter period. Expiry periods and dates are shown at the point of purchase of Flexi eGift Cards and redemption of retailer eGift Cards. Any retailer eGiftCard you select is subject to that retailer’s terms, conditions of redemption and expiry dates. When you convert the value into a participating retailer eGiftCard, the conversion is final and cannot be reversed. eGiftCards are not reloadable. Any unused value after the expiry date of any eGiftCard will not be refunded or credited.
Trademarks and Use of Web Site Materials
All content on this website is subject to copyright, and potentially other intellectual property rights. All such rights are owned by Smartgroup, or in the case of some material, a third party and are protected by state, national and international law pertaining to copyright, trademarks, and other proprietary rights. You may not sell or modify any content on this site or reproduce, display, distribute, or otherwise use such content in any way for any public or commercial purpose. Use of the content on this site on any other website, network, print or networked environment is strictly prohibited.
Phone: 1300 239 776